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June 6, 2023
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FAQ
Reactis FAQ
Product Independent
Reactis for Simulink
Reactis for C
Index
General
Getting Help
Problems Starting Reactis
Problems Running Reactis
Reactis License Manager
Licensing Issues
FAQ: Product Independent
General
•
What products does Reactive Systems offer?
•
What are the supported platforms and system requirements for the Reactis products?
•
How do I evaluate one or more of the Reactis products?
•
Is training available?
•
How can I stay informed about the latest Reactis developments?
•
How does Reactis version numbering work?
•
How do I purchase one of the Reactis products?
Getting Help
•
How do I get support by phone?
•
How do I get support via email?
•
Is context-sensitive help available?
•
How can I view the Reactis documentation?
Problems Starting Reactis
•
When I try to run Reactis I get an error message saying something like
Unable to connect to License Server
. Why?
•
When I invoke Reactis, I get a
Settings
dialog with a single
License
tab. Why?
•
When I invoke Reactis, an error dialog box appears saying
All available concurrent licenses are currently in use.
What is happening?
•
I get the error message
Couldn't find Ethernet adapter with MAC address xx:xx:xx:xx:xx:xx in this machine
when I try to start Reactis (or the License Manager). What is happening?
•
I upgraded my machine, and Reactis no longer works. Why?
Problems Running Reactis
•
I just installed a new local license file, but when I start Reactis, a window titled
Reactis Settings
appears, listing local MAC addresses, the local license file path, and license servers. Despite the local license file, a note appears saying
[not currently using local license]
. Why is this?
•
While running Reactis I got the message
Lost connection to License Manager.
What happened?
•
While running Reactis I got the message
Lost connection to backend.
What happened?
Reactis License Manager
•
I have installed the Reactis application on my machine. How do I configure it to access a license from a remote License Manager running at my company?
•
Does Reactis use FlexLM(TM)?
•
Can the Reactis License Manager be installed as a service?
•
Can I view who is currently occupying Reactis licenses?
•
The License tab of the Settings dialog and the standalone License Monitor utility do not display the names and phone numbers of people occupying licenses. Why not?
•
When I exit Reactis, is my shared license immediately available for use by others?
•
I upgraded the machine the License Manager runs on, and now I get the error message
Couldn't find ethernet adapter with MAC address xx:xx:xx:xx:xx:xx in this machine
when I try to start the License Manager. What is happening?
Licensing Issues
•
What are the various licensing options for the Reactis products?
•
Is technical support included in the price of a license?
•
How can I get a copy of the Reactis License Agreement?
•
Why did my Reactis license expire?
•
Why are there annual licenses?
•
Does support for a perpetual license need to be maintained continuously? In other words, if I do not purchase support one year, but want to do so the next year, do I need to purchase the ``missing year''?
•
My colleague and I want to share a license. Is this allowed?