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Product Independent
Index
General
Getting Help
Problems Starting Reactis
Problems Running Reactis
Reactis License Manager
Licensing Issues
Reactis for Simulink
Index
General
Installing Reactis
Loading Models in Reactis
Reactis Simulator
Reactis Tester
Reactis Validator
Importing/Exporting Tests
Running Tests in Simulink
Reactis for C
Index
General
Installing Reactis for C
FAQ: Product Independent
General
What products does Reactive Systems offer?
What are the supported platforms and system requirements for the Reactis products?
How do I evaluate one or more of the Reactis products?
Is training available?
How can I stay informed about the latest Reactis developments?
How does Reactis version numbering work?
How do I purchase one of the Reactis products?
Getting Help
How do I get support by phone?
How do I get support via email?
Is context-sensitive help available?
How can I view the Reactis documentation?
Problems Starting Reactis
When I try to run Reactis I get an error message saying something like
Unable to connect to License Server
. Why?
When I invoke Reactis, I get a
Settings
dialog with a single
License
tab. Why?
When I invoke Reactis, an error dialog box appears saying
All available concurrent licenses are currently in use.
What is happening?
I get the error message
Couldn't find Ethernet adapter with MAC address xx:xx:xx:xx:xx:xx in this machine
when I try to start Reactis (or the License Manager). What is happening?
I upgraded my machine, and Reactis no longer works. Why?
Problems Running Reactis
I just installed a new local license file, but when I start Reactis, a window titled
Reactis Settings
appears, listing local MAC addresses, the local license file path, and license servers. Despite the local license file, a note appears saying
[not currently using local license]
. Why is this?
While running Reactis I got the message
Lost connection to License Manager.
What happened?
While running Reactis I got the message
Lost connection to backend.
What happened?
Reactis License Manager
I have installed the Reactis application on my machine. How do I configure it to access a license from a remote License Manager running at my company?
Does Reactis use FlexLM(TM)?
Can the Reactis License Manager be installed as a service?
Can I view who is currently occupying Reactis licenses?
The License tab of the Settings dialog and the standalone License Monitor utility do not display the names and phone numbers of people occupying licenses. Why not?
When I exit Reactis, is my shared license immediately available for use by others?
I upgraded the machine the License Manager runs on, and now I get the error message
Couldn't find ethernet adapter with MAC address xx:xx:xx:xx:xx:xx in this machine
when I try to start the License Manager. What is happening?
Licensing Issues
What are the various licensing options for the Reactis products?
Is technical support included in the price of a license?
How can I get a copy of the Reactis License Agreement?
Why did my Reactis license expire?
Why are there annual licenses?
Does support for a perpetual license need to be maintained continuously? In other words, if I do not purchase support one year, but want to do so the next year, do I need to purchase the ``missing year''?
My colleague and I want to share a license. Is this allowed?