FAQ: Product Independent

General

• What products does Reactive Systems offer?

• What are the supported platforms and system requirements for the Reactis products?

• How do I evaluate one or more of the Reactis products?

• Is training available?

• How can I stay informed about the latest Reactis developments?

• How does Reactis version numbering work?

• How do I purchase one of the Reactis products?

Getting Help

• How do I get support by phone?

• How do I get support via email?

• Is context-sensitive help available?

• How can I view the Reactis documentation?

Problems Starting Reactis

• When I try to run Reactis I get an error message saying something like Unable to connect to License Server. Why?

• When I invoke Reactis, I get a Settings dialog with a single License tab. Why?

• When I invoke Reactis, an error dialog box appears saying All available concurrent licenses are currently in use. What is happening?

• I get the error message Couldn't find Ethernet adapter with MAC address xx:xx:xx:xx:xx:xx in this machine when I try to start Reactis (or the License Manager). What is happening?

• I upgraded my machine, and Reactis no longer works. Why?

Problems Running Reactis

• I just installed a new local license file, but when I start Reactis, a window titled Reactis Settings appears, listing local MAC addresses, the local license file path, and license servers. Despite the local license file, a note appears saying [not currently using local license]. Why is this?

• While running Reactis I got the message Lost connection to License Manager. What happened?

• While running Reactis I got the message Lost connection to backend. What happened?

Reactis License Manager

• I have installed the Reactis application on my machine. How do I configure it to access a license from a remote License Manager running at my company?

• Does Reactis use FlexLM(TM)?

• Can the Reactis License Manager be installed as a service?

• Can I view who is currently occupying Reactis licenses?

• The License tab of the Settings dialog and the standalone License Monitor utility do not display the names and phone numbers of people occupying licenses. Why not?

• When I exit Reactis, is my shared license immediately available for use by others?

• I upgraded the machine the License Manager runs on, and now I get the error message Couldn't find ethernet adapter with MAC address xx:xx:xx:xx:xx:xx in this machine when I try to start the License Manager. What is happening?

Licensing Issues

• What are the various licensing options for the Reactis products?

• Is technical support included in the price of a license?

• How can I get a copy of the Reactis License Agreement?

• Why did my Reactis license expire?

• Why are there annual licenses?

• Does support for a perpetual license need to be maintained continuously? In other words, if I do not purchase support one year, but want to do so the next year, do I need to purchase the ``missing year''?

• My colleague and I want to share a license. Is this allowed?