FAQ: Product Independent - Getting Help
How do I get support by phone?
Reactive Systems welcomes user feedback and questions. To ask questions, make
suggestions, or report suspected bugs, users may call Reactive Systems' help line
at +1 919-324-3507 option 2.
How do I get support via email?
Please send email to
When sending email, users are encouraged to include the "System
Info" information for their Reactis installation in question; this
can be obtained by selecting the Help -> About menu item from the
top-level Reactis window, then clicking Copy To Clipboard and pasting
the information into the email message.
Is context-sensitive help available?
Yes, context-sensitive help is available from most Reactis windows
and dialogs by pressing the F1 key, clicking a Help button, or
selecting an item from a Help menu.
How can I view the Reactis documentation?
Electronic versions of the user guides for all products (in both HTML
and PDF format) are available from the
support section of the website as well as from the in-tool help menus
in Reactis. Documentation for prior versions of Reactis is available
in the Reactis