FAQ: Product Independent - Problems Running Reactis
I just installed a new local license file, but
when I start Reactis, a window titled Reactis Settings
appears, listing local MAC addresses, the local license file path, and
license servers. Despite the local license file, a note appears
saying [not currently using local license]. Why is this?
A common cause of this is a mangled license file. If you just
installed a new license file, check that the Local license
file path displayed in the Reactis Settings window is
correct, and that the contents of the license file match what was sent
from Reactive Systems. Contact Reactive Systems if you need a new copy of
the license file.
While running Reactis I got the message Lost
connection to License Manager. What happened?
If the link between Reactis and a remote License
Manager fails for some reason, then you will receive this message. You
will need to restart Reactis. Before you restart you might want to investigate
the cause of the link failure.
Why would this link fail? There are several possibilities:
- Memory requirements have exceeded available RAM on your machine.
For large models, Reactis can require large amounts of memory
to run. Try closing other applications before
starting Reactis. If the problem persists, you may need
to install additional RAM in your computer.
- The network connection between your machine and the
License Manager is broken.
Check to make sure that all network cabling
and cards are intact and functioning correctly before restarting
Reactis.
- The machine on which the License Manager is running has crashed.
Check that this machine is up and running, and that the
License Manager is executing before restarting Reactis.
While running Reactis I got the message Lost connection to
backend. What happened?
The most likely cause of this error is that memory requirements
exceeded available RAM on your machine. For large models, Reactis
can require large amounts of memory to run. If this occurs, try
closing other applications before starting Reactis. If the problem
persists, you may need to install additional RAM in your computer.