Annual network licenses include free support so long as the license has
not expired. Perpetual licenses include one year of technical support;
thereafter, additional Software Maintenance Service may be purchased
for 18% of the then-current license price.
If you have a copy of Reactis installed, a copy of the agreement can
be found at the top-level of the Reactis installation directory.
If you do not have a copy of Reactis, please contact Reactive Systems.
This happens when you purchase an annual network license of Reactis. When you purchase such a license, you are given permission to use the software and obtain technical support and upgrades for a period of one year. (Multi-year licenses are also available.)
At the end of the license period, your license will expire if you have
not renewed it, and you will not be able to use the software until it is
renewed.
For technical software like Reactis, which is frequently upgraded, a subscription-style licensing model offers several advantages to users: free access to upgrades, lower costs (especially initially), free support and smoother budgeting.
Subscription-style licensing also helps avoid the stagnation of a widely-used product that has largely penetrated its target market. In such cases, when the software is sold under a perpetual license, the vendor has little incentive to continue to improve the product; instead, many software companies embark on the development of new, but perhaps far less useful, products.
At a more philosophical level, we want to think of Reactis as
providing a service to our users. This perspective helps us to be
constantly on the lookout for ways to improve our tool and its supporting
services. An annual license model is our way of demonstrating our
commitment to our users, as it gives us a financial incentive to keep
them satisfied.
Yes. We understand that this can be unpopular, but in order to include free
upgrades in our technical-support package, we unfortunately do not see an
alternative to this policy.
Yes.